- Julia Maclean – Practice Manager
The Practice Manager, Julia Maclean, is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology.
The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
- Abi Green – IT Systems and Communications Administrator
Abi ensures the daily smooth running of the practices computer systems and supports the development of any software installations across all of our 5 sites.She is the first point of contact for all IT and telephone related problems dealing with external companies, including setting up and maintaining hardware and third party software.Abi also helps patients with any Patient Access queries and problem solving.
- Reception Team
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
- Secretarial Team
The Secretarial Team is made up of experienced Medical Secretaries. They deal with all patient referrals, both NHS and private along with all the associated administration relating to hospital communications and patient related correspondence.
- Dispensary Team
Our dispensary team is responsible for generating repeat prescriptions ready for the Doctors to sign as well as dispensing medication to our patients. Our dispensary team will assist with prescription queries from patients, hospital staff and district nurses.